FAQs

Frequently Asked Questions (FAQs)

1. What is FitnessEZ?
FitnessEZ is your one-stop online store for premium fitness gear, accessories, and wellness products. We aim to make health and fitness more accessible by offering high-quality items at competitive prices, delivered right to your doorstep.

2. Are your products authentic and of high quality?
Yes, all our products are sourced from trusted manufacturers and thoroughly vetted to ensure quality, durability, and performance. We stand behind everything we sell and aim to provide only products that we would use ourselves.

3. Where are you based and do you ship internationally?
We are based in Malaysia, and yes, we offer international shipping to selected countries. Shipping rates and delivery times may vary depending on your location.

4. How long does shipping take?
We typically process and ship orders within 1–3 business days. Delivery times vary depending on your location but usually fall within 5–12 business days. You will receive a tracking number as soon as your order is dispatched.

5. Can I track my order?
Absolutely. Once your order has been shipped, you’ll receive a confirmation email with a tracking link so you can follow your parcel's journey in real-time.

6. What is your return and refund policy?
We offer a 14-day return policy for most items. If you're not satisfied with your purchase, simply contact us within 14 days of delivery for assistance. Items must be unused and in their original packaging. Certain items (e.g., consumables or personal use items) may not be eligible for return.

7. What if I receive a damaged or defective item?
We sincerely apologise for the inconvenience. Please contact us within 48 hours of receiving the item with photos of the damage, and we’ll arrange a replacement or refund right away.

8. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment gateways. Your payment information is encrypted and processed through trusted platforms for maximum security.

9. Is it safe to shop on FitnessEZ?
Yes. Our website uses secure SSL encryption to ensure your data is protected. We never store your credit card information, and we are committed to maintaining your privacy and security at all times.

10. How can I contact your support team?
You can reach our friendly customer support team via our Contact Us page or email us directly at (adhamarkfitnessezstore@gmail.com). We strive to respond to all enquiries within 24 hours on business days.